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The Technical Department

At TAYLOR, we are dedicated to the training and success of installers, sales representatives, and the entire flooring industry. Our experienced technicians possess the knowledge and expertise that help uphold our brand promise of being
With You Every Step.

HOW OUR TECHNICAL TEAM CAN HELP

No matter where you are, our Technical Team is here to help. We can host you at our facility, come to your job-site or locations, or assist you through digital options.

Technical Department Hours: Monday - Friday 8am to 8pm EST

  • T3C (Taylor Technical & Training Center)
  • Flooring manufacturing plants
  • Flooring manufacturer testing facilities
  • Distributor locations
  • On-site locations
  • Email/text
  • On-call 706-712-5823
  • Video chat
  • Live webinars
  • Installation videos
  • How-to videos
  • Bilingual support

WHAT'S INSIDE OUR T3C

Located in Dalton, GA, our T3C serves as a central support hub and an extension of our customers technical departments. Inside our T3C facility you will find the following:
  • State-of-the-art classroom
  • Product testing rooms
  • Hands-on application areas
  • Custom rolling-load testing lab
  • Moisture modules
  • Environmental chamber
  • TAYLOR TIME studio
  • Conference room
  • Shipping/Receiving center
  • Technical team offices

TECHNICAL TEAM SERVICES

Our product testing, troubleshooting and training often make the difference between success and failure. English and Spanish technical support are available throughout North America.

Product Testing

Our adhesive products:

  • RH – Moisture tolerance
  • MVER – Moisture vapor transmission
  • pH – alkali tolerance
  • Viscosity/spread-ability
  • Temperature tolerance
  • Traffic times
  • Peel/sheer strength
  • Bond strength
  • Compatibility/performance
  • Rolling load testing

Your flooring products:

  • Strength
  • Dimensional stability
  • Plasticizer migration
  • Moisture tolerance
  • Environmental performance (heat, cold, humidity)

Troubleshooting

On-and-off site:

  • Moisture issues
  • Substrate history
  • Substrate conditions
  • Substrate preparation
  • Adhesives/coatings
  • Flooring materials
  • Warranty coverage
  • Job-site inspections
  • Compatibility
  • Peaking, gapping, cupping

training

In-person or remote:

  • Product knowledge
  • Installation skills
  • Best practices
  • General knowledge
  • Installation techniques
  • Product selection
  • Substrate preparation
  • Adhesive application
  • Terminology
  • Acclimation
  • Custom sessions
  • How-to-videos

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